Returns & Exchanges
At Light Heart Lash, we want you to love your look, which is why we offer a 30-day window for returns on all unused and unopened products. To maintain the highest hygiene standards in the beauty industry, only items in their original, sealed packaging are eligible for a full refund.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a Return Authorization Number.
Prepare Your Package
Securely pack your unopened lash products in their original box to ensure they are not damaged during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing